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Frequently Asked Questions/Knowledge Base

IF THERE IS NO ALCOHOL, HOW DOES HYDRO-E KILL BACTERIA, AND GERMS?

Hydro-E contains Hypochlorous Acid (HOCl), a powerful yet gentle antimicrobial that is naturally produced by your body's immune system. When harmful bacteria, viruses, and other pathogens enter the body, white blood cells produce HOCl to help destroy these unwanted invaders.

Using advanced technology, Hydro-E replicates this natural process to create a highly effective disinfecting and sanitising solution. Hydro-E kills 99.9% of germs and bacteria, without the need for alcohol or harsh chemicals.

ISN’T ACID ALSO DANGEROUS?

Not all acids are the same. While some acids are highly corrosive and hazardous, Hypochlorous Acid (HOCl) is a mild acid that is naturally produced by your body's white blood cells to help fight harmful bacteria and germs.

Hydro-E contains Hypochlorous Acid at a very low concentration of 30–80 ppm (parts per million) and is made from more than 99% purified water. It has a skin-friendly, near-neutral pH of around 6.5, making it gentle to use while still being highly effective at killing germs and bacteria.

Unlike many traditional disinfectants and alcohol-based sanitisers, Hydro-E is non-toxic, non-corrosive, non-flammable, and non-hazardous when used as directed. This means you get powerful sanitising performance without the harshness of stronger chemicals.

 

HOW IS HYDRO-E SANITISER DIFFERENT TO ALCOHOL SANITISERS, AND WHY SHOULD I CARE?

 Alcohol-based sanitisers work by disrupting the protective membranes of germs. While they are effective, repeated use can strip the skin of its natural oils, leaving hands feeling dry or irritated. Alcohol is also highly flammable and evaporates quickly after application.

Hydro-E Sanitiser works differently. It contains Hypochlorous Acid (HOCl), a substance naturally produced by your body's white blood cells to help destroy harmful bacteria and other pathogens as part of your immune response.

 

DOES A HIGHER PPM MEAN A BETTER PRODUCT?

Hydro-E delivers the right ppm, with superior stability and consistency, rather than simply chasing a higher number.

The ppm (parts per million) refers to the concentration of Hypochlorous Acid (HOCl) in the solution, but it is not the only factor that determines effectiveness.

The performance of an HOCl solution depends on several factors, including its purity, pH balance, stability, and ability to maintain its active HOCl concentration over time.

Some HOCl products may advertise a higher ppm, however a higher concentration does not automatically mean better performance. A stable, correctly formulated HOCl solution can deliver powerful disinfecting results at a lower ppm while remaining gentle, non-corrosive, and suitable for everyday use.

Hydro-E is formulated at 80 ppm, a concentration designed to provide effective germ-killing performance while maintaining the stability and safety benefits of our patented manufacturing process.

A higher ppm does not necessarily mean a better product. For example, a 200 ppm HOCl product that loses strength quickly may be less effective over time than an 80 ppm product that remains stable and maintains its active HOCl concentration.

 

WHY IS HYDRO-E ONLY 80 PPM? I’VE SEEN OTHER HOCL SPRAYS THAT ARE 200 PPM. ISN’T HIGHER PPM BETTER?

Not necessarily. With Hypochlorous Acid (HOCl), a higher ppm does not automatically mean a better product—especially when it comes to facial and skin applications.

The effectiveness of HOCl is not determined by concentration alone. Factors such as pH balance, purity, stability, and the amount of active HOCl available all play an important role in how well a product performs.

Many HOCl sprays on the market may advertise a higher ppm; however, a higher initial concentration does not always mean a more effective product over time. HOCl is naturally unstable and can gradually lose strength depending on the manufacturing process, formulation, packaging, and storage conditions. As a result, some HOCl products may have a shorter shelf life, with their effectiveness declining over weeks or months.

Hydro-E is formulated at 80 ppm with a near-neutral pH of approximately 6.5, providing a carefully balanced solution designed for effective and gentle everyday use on skin.

Rather than focusing on achieving the highest ppm number, Hydro-E focuses on stability, consistency, and performance. Our patented manufacturing technology helps maintain a consistent 80 ppm concentration for a minimum 12-month shelf life from the date of manufacture when stored as directed.

With Hydro-E, you are not just getting a high ppm solution—you are getting a stable, reliable HOCl product that maintains its effectiveness from the first use to the last.

 

I HAVE ALLERGIES, CAN I USE HYDRO-E HOCL?

Hydro-E is designed to be a gentle alternative to many traditional cleaning and sanitising products. It is alcohol-free, fragrance-free, non-toxic, and non-corrosive, making it suitable for people who may be sensitive to harsh chemicals or strong fragrances.

Because Hydro-E contains Hypochlorous Acid (HOCl)—a substance naturally produced by your body's immune system—it is generally well tolerated when used as directed.

 

CAN I USE HYDRO-E HOCL ON SURFACES?

Yes. Hydro-E is a Hospital Grade Disinfectant and Antibacterial that can be used on a wide range of hard, non-porous surfaces.

Unlike many traditional disinfectants, Hydro-E has a near-neutral pH of approximately 6.5 and is non-corrosive, making it gentler on most surfaces while still providing powerful disinfecting performance.

Because Hydro-E is alcohol-free and contains no harsh chemicals, it won't leave strong chemical odours or bleach residues, making it ideal for everyday use in homes, workplaces, healthcare settings, and food preparation areas where approved by the product label.

For delicate materials or specialty finishes, we recommend testing on a small, inconspicuous area first and following the manufacturer's care instructions.

 

WHAT CERTIFICATIONS DOES HYDRO-E HOCL HOLD?

In Australia, Hydro-E Holds:

  • ARTG, 335971: Hydro-E Hospital Grade Disinfectant

Internationally Hydro-E has over 7 recognised certifications and approvals. Contact us to obtain these.

 

WHY HAVEN’T I HEARD ABOUT HOCL BEFORE? 

Although Hypochlorous Acid (HOCl) isn't a household name, it's far from new. HOCl has been used for decades in hospitals, healthcare, (During the Covid Pandemic),food production, agriculture, and water treatment because of its powerful disinfecting properties and excellent safety profile.

In the past, HOCl was difficult to manufacture and had a relatively short shelf life, making it impractical for everyday consumer use. Advances in production technology have now made it possible to produce stable, high-quality HOCl solutions like Hydro-E, bringing this trusted technology into homes and workplaces.

Today, more people are discovering Hydro-E as a safer, effective alternative to traditional alcohol-based and harsh chemical disinfectants—combining powerful germ protection with a gentle, non-toxic, and non-corrosive formula.

Although HOCL is extremely popular in Japan and Korea, and was used in the covid pandemic, HOCL has only very recently made its way to Australia, and the western world.

The other reason why it is still rather unknown locally is due to a lack of awareness and preference to alcohol and bleach in lieu of alternatives.


 HOW IS HYDRO-E BETTER THAN TYPICAL HOCL?

Hydro-E is manufactured using patented technology that strengthens the bond between Hypochlorous Acid (HOCl) and purified water, creating a more stable and consistent solution.

Many conventional HOCl products have a relatively short shelf life—often ranging from just a few weeks up to around three months—because Hypochlorous Acid can gradually lose its effectiveness over time.

Hydro-E's patented manufacturing process helps maintain a consistent concentration (ppm) and provides a minimum shelf life of 12 months from the date of manufacture when stored as directed.

This means you can have confidence that every bottle of Hydro-E delivers reliable, long-lasting performance and consistent disinfecting power from the first use to the last.


WHAT APPLICATION(S) IS HYDRO-E HOCL CERTIFIED FOR?

Hydro-E has been tested and certified for a range of sanitising and disinfecting applications, providing effective protection wherever high standards of hygiene are required.

Hydro-E is certified for use as a:

  • Hospital Grade Disinfectant
  • Antibacterial disinfectant
  • Surface sanitiser and disinfectant for hard, non-porous surfaces

Internationally, Hydro-E technology is used across a wide range of industries and applications, including:

  • Food Processing – Sanitising equipment and meat processing facilities.
  • Agriculture – Applied to crops and plantations as part of hygiene and biosecurity programs.
  • Industrial Cooling Systems – Helps control bacteria while being non-corrosive to equipment.
  • Water Treatment – Used to improve water hygiene and microbial control.
  • Odour Control – Effectively neutralises odour-causing bacteria rather than simply masking unpleasant smells.


 IF HOCL IS THAT GOOD, WHY ISN’T IT USED MORE?

Hypochlorous Acid (HOCl) is not a new technology—it has been used for many years in healthcare, food processing, agriculture, and water treatment around the world.

While HOCl has become well established in countries such as South Korea, where it is widely used in both commercial and domestic settings, it is still relatively new to the Australian consumer market. As awareness grows, more businesses and households are discovering the benefits of HOCl as an effective, non-toxic, alcohol-free, and non-corrosive disinfectant.

One of the reasons HOCl has been slower to gain widespread consumer adoption is that many conventional HOCl products have a limited shelf life. Hydro-E addresses this challenge with patented technology that creates a more stable Hypochlorous Acid solution with a minimum shelf life of 12 months from the date of manufacture when stored as directed.

Hydro-E is helping bring this proven technology to Australian homes and businesses by providing a reliable, long-lasting HOCl solution that delivers consistent performance.